About Shipping, Cancel order and return policy (June 2022 update)

About Shipping, Cancel order and return policy (June 2022 update)

We have generally resumed normal operations.


Current shipping methods:     To door,  Air express .   (Possible courier brands:DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express

Total transit time :    Around 10-15 days(Include our time to prepare the package)


Refund  Policy:    If you need to cancel the order after placing the order and get full refund.  please send an email to welch@xtia.com.cn. We accept refunds before the order is dispatched.

If the order has already been shipped, we will not accept refunds without successfully intercepting the package

Return Policy:   We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing

Quality Assurance: If there is serious damage or product quality problem during transportation, please contact welch@xtia.com.cn, usually we can re-issue the product for you or deal with it in other ways

Email response time:We usually respond to emails (excluding holidays) and online messages within 2 business days. We will reply every email seriously.

For important information such as order changes, please communicate by email.
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam




Email is the only official contact method. Welch's personal whatsapp is no longer used as a contact method




We are currently unable to build warehouses overseas.

But we will try to find a slower but cheaper method of shipping .




I recently purchased the Xtia Xpro-L with water-cooling attachments second-hand, but without the all-important i/O shield with start buttons and USB ports. it was not included and the person I bought it from cannot find it.
Its literally this part

Can I buy this part separately?


Darren Jamwant Maharaj

Hi, my question is I live in Spain. Galicia and I want to buy this item XTIA Xproto-ATX case
regular price
€184.95 EUR but with shipping costs it costs me 234 EUR my question is for Spain I have to pay Customs. ??? a cordial greeting


Can the Enhance 7660b be used in a metalfish s3 or K39? Will the modular cables length be enough?

Shaik Dawood


Do you ship to philippines?

Thank you.


I am not pleased with the end result of this case. The thermal performance of all the components is so much higher than in a normal case. Returning the case is insanely expensive and not worth the hassle. I am extremely disappointed with this entire experience.


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