About Shipping, Cancel order and return policy (Nov. 2022 update)

Current shipping methods:   To door,  Air express .   (Possible courier brands:DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express

 

Total transit time : 1-3 weeks (Include our time to prepare the package)

At present, China is still plagued by the epidemic, and our delivery time may be affected by the epidemic

The tracking number is usually updated 1-2 days after we send out the order (shipped by freight forwarder)

 

Refund  Policy:    If you need to cancel the order after placing the order and get full refund.  please send an email to welch@xtia.com.cn We accept refunds before the order is dispatched.

If the order has already been shipped, we will not accept refunds without successfully intercepting the package

Because we can't check emails in real time. So it is possible that the order will fail to be canceled (the order has been sent after receiving the email),In this case we cannot cancel the order and refund for you

 

Return Policy:   We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing

 

Quality Assurance: If there is serious damage or product quality problem during transportation, please contact welch@xtia.com.cn, usually we can re-issue the product for you or deal with it in other ways

 

Email response time:We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email seriously.

 

For important infodrmation such as orer changes, please communicate by Email,The online chat system does not serve as an order modification sentence,Email is the only official contact method.


Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam

 

About customs:

Shipping cost does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package. 

 

If you have more questions, please contact WELCH   :  welch@xtia.com.cn