About Shipping, Cancel order and return policy (Aug. 2022 update)

 

Current shipping methods:   To door,  Air express .   (Possible courier brands:DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express

Total transit time : Around 10-15 days(Include our time to prepare the package)

 Refund  Policy:    If you need to cancel the order after placing the order and get full refund.  please send an email to welch@xtia.com.cn We accept refunds before the order is dispatched.

If the order has already been shipped, we will not accept refunds without successfully intercepting the package

Return Policy:   We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing

Quality Assurance: If there is serious damage or product quality problem during transportation, please contact welch@xtia.com.cn, usually we can re-issue the product for you or deal with it in other ways

Email response time:We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email seriously.

 

For important information such as order changes, please communicate by email.
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam

 

Email is the only official contact method.

 

About customs:

Shipping does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package. .