Due to the long holiday of China (October 1st to October 8th), we are unable to send any orders during this period.
We're offering an 8% discount on orders placed during this period. All orders will be placed before October 15 without special circumstances
About shipping :
Current shipping methods: To door, Air express . （Possible courier
brands：DHL/Fedex/TNT/Aramex/SF express international/Sawaka Express）
The Shipping fee will be different in different regions
Our transportation and work are gradually returning to normal. It will take 2-3 days longer than expected to be ready to ship.
We will restore the shipping cycle of about 10 days as soon as possible
Total transit time ： 1-3 weeks (Include our time to prepare the package）
The tracking number is usually updated 1-2 days after we send out the order (shipped by freight forwarder)
Contact Us ：We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email seriously.
Because our system emails are often blocked or rejected by Google Mail, we now recommend using the online chat system to contact us
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam
Order Change: If you need to cancel the order after placing the order and get full refund. please send an email to welch@xtia.com.cn or use online chat to contact us We accept only refunds before the order is dispatched.
If the order has already been shipped, we will not accept refunds without successfully intercepting the package
Because we can't check emails in real time. So it is possible that the order will fail to be canceled (the order has been sent after receiving the email)，In this case we cannot cancel the order and refund for you
Return Policy: We accept returns for any reason. But please note that the package needs to be returned to the warehouse located in Shenzhen, China, and the buyer needs to pay the shipping fee.
In our experience, the shipping cost for individuals to send cross-border packages can be very high (even higher than the value of the product itself), so please consider carefully before purchasing
Quality Assurance: If there is serious damage or product quality problem during transportation, please contact welch@xtia.com.cn or use online Chat, usually we can re-issue the product for you or deal with it in other ways
Response time：We usually respond to emails (excluding holidays) and online messages within 3 business days. We will reply every email and online chat message seriously.
Because our system emails are often blocked or rejected by Google Mail, we now recommend using the online chat system to contact us
Please note that according to our experience, our system mail may be found in the junk folder, please make sure that your emial does not judge us as spam
About customs：
Shipping cost does not include customs duties. Tariffs vary from country to country, some countries need to charge and some countries do not.
We usually declare under $100 per package.
If you have more questions, please contact WELCH ： welch@xtia.com.cn
or use online chat